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DFFH Care Support Helpdesk

There is a Care Support Helpdesk in each of the four Department of Families Fairness and Housing (DFFH) regions. The Care Support Helpdesk provides support to children and/or their caregivers in or entering foster care, kinship care or residential care where there is current child protection involvement.

What support is available?

The Helpdesk can assist in locating or applying for key documents such as:

  • Medicare details  
  • birth certificates  
  • establishing a link with their My Health Record, where appropriate
  • immunisation records
  • preparing letters to Centrelink to enable carers to access financial supports
  • Additional Child Care Subsidy (ACCS) support letters

The Helpdesk can also assist carers with information about their carers allowance, and to record enrolments with childcare, kindergarten or school on the child’s file.  

Contacting the Care Support Helpdesk

Identify your region using the map below and contact the relevant team via the information supplied.

A map of Victoria indication the Department of Families, Fairness and Housing division and areas and the local government authority (LGA) areas that fall within them. This maps shows only shows non-metro Melbourne LGA'sDivisions, areas and local government areas are listed on the following pages.
Source: https://www.dffh.vic.gov.au/our-structure

Contact details

North Division

Phone: 1800 319 507

Email: NorthCareSupportHelpdesk@dffh.vic.gov.au  

South Division

Phone: 1800 319 503

Email: SouthCareSupportHelpdesk@dffh.vic.gov.au  

East Division

Phone: 1800 931 757

Email: EastCareSupportHelpdesk@dffh.vic.gov.au

West Division

Phone: 1800 319 510

Email: WestCareSupportHelpdesk@dffh.vic.gov.au

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